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Problem - Items/Prices/Manufacturers not loading
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Having issues updating AQ Pricing. Items/Prices/Manufacturers not loading. |
Solution 1 Item and Project setups
Check the Item and Project setups
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Can’t get item to show, even with MFG and Vendor set
Solutions
Solution 1: Unmatched AQ MFG Number
If the item is setup, but it still isn’t showing in the update screen, it is possible there is an issue with the Part number. When you open the Sync screen under INV>AQ Interface>AQ Sync Inventory and hit the items button next to your manufacturer, there is an “Unmatched” tab. This tab will show you possible part number issues, and it will allow you to update the item number by hitting the “Tie to AQ Item” button.
Solution 2: Mix-Match AQ UOM
If you aren’t seeing it under Unmatched, check if the UOM is off. Click the “Mix-Match AQ UOM Items” Checkbox to see what doesn’t match. You can review which UOMs are off and select which units you want to update to fix the record. From there, you need to run the “AQ UOM” update on the manufacturer using the sync button to have them come up.
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Price was updated, but it won’t come up
Solutions
Solution 1: Re-sync Items
When a manufacturer does a price update, it can take a full day before it appears in the AQ data. Until then, we can’t pull the info. If it has loaded, you may need to re-sync the item. Hit the Sync button on the update screen, and select “AQ API”.
Solution 2: Re-confirm Setup
If you ran the AQ API and still aren’t seeing the item, reconfirm the cross-reference and item setup.
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Manufacturer not showing up on the Manufacturer Sync List.
Solutions
Re-sync the Manufacturer under DBA Admin
Go to SYS>DBA Admin under the API tab (INV in older versions)
Enter AQ Mfg #
Hit update
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