...
Refunds to a customer can be performed using the Customer Refund screen on the AR menu. Refunds can be issued to a customer when the customer’s account has a credit balance or there are un-used sales order deposits. The Customer Refund screen has several options as to how the money is to be refunded to the customer. The amount of the refund can be any dollar amount up to the credit balance on the customer’s account.
...
...
Details
When a refund is to be issued to a customerthe Refund is processed, an entry is will be made on the Customer Refunds tab on the customer’s account inquiry screen.
...