Table of Contents

Overview

Deposits, Open Cash Receipts, Paid Invoices and Credit Memos may need to be refunded. There are several ways to handle it depending on the situation.

Detail

Refund Deposit / Open Cash Receipts, Paid Invoices, and Credit Memos

Deposits, Open Cash Receipts, and Credit Memos are easy to refund. We have integrated them into our refund screen, so they can all be done from there

Refund an Open Document

1. Go to the Refund screen

   1. A/R>Refunds

2. Enter Customer

   1. Hit F9 or manually enter

3. Enter the Refund Amount next to Document

   1. Deposit “Source” - Order Deposit or

...

1. 1. A/R Deposit

   2. Open Cash Receipt “Source” -

...

1. 1. A/R Credit

   2. Credit memo “Source” -

...

1. 1. A/R Credit

2. Enter Terms

   1. Hit F9 or manually enter Terms

3. Set Check Run if it’s a check

   1. Double click on Check Run Date

4. Process the Refund

   1. Hit the Lightning Bolt

...

Refund Paid Invoice

Paid Invoice require an extra step. You will need to reverse the Invoice to create an open Credit. Then we can refund that credit. This correction applies to Invoices created from anywhere in the system: POS, Sales Orders, A/R, Projects, Work Orders,and Service Calls.

...

Now, we just need to follow the Refund process on the new Credit.

1. Go to the Refund screen

   1. A/R>Refunds

2. Enter Customer

   1. Hit F9 or manually enter

3. Enter the Refund Amount next to Document

   1. Deposit “Source” - Order Deposit or

...

1. 1. A/R Deposit

   2. Open Cash Receipt “Source” -

...

1. 1. A/R Credit

   2. Credit memo “Source” -

...

1. 1. A/R Credit

2. Enter Terms

   1. Hit F9 or manually enter Terms

3. Set Check Run if it’s a check

   1. Double click on Check Run Date

4. Process the Refund

   1. Hit the Lightning Bolt

...