This product is not affiliated with SunsoftERP and is not eligible for support. We have these instructions available for Mac users as an alternative to Bootcamp running Windows or Remoting into a Windows machine.

Table of Contents

Overview

TRX relies on Java to run, but it is only available through Internet Explorer or Basilisk browser at this point. With Windows 11, Internet Explorer was phased out. We advise users setup Microsoft Edge in IE mode (Guide Here) or Basilisk Browser (Guide Here). We are not able to support IE tab if there are issues, like we can with Edge, as we are not affiliated with them.

Users on Mac have the options to use bootcamp to run Windows, remote into a Windows Machine, or try the IE tab chrome extension. This guide covers setting up IE tab.

Installation

To use IE tab, we will need to download it and configure it to use your TRX link by default.

1. Download IE tab chrome extension

   1. https://chrome.google.com/webstore/detail/ie-tab/hehijbfgiekmjfkfjpbkbammjbdenadd

2. Install the extension

   1. Click on “Add to Chrome” button

      1. Open

         

          

   2. Select “Add extension” when prompted

      1. Open

         

          

3. Set your TRX link to auto-open in IE tab

   1. Open the extension options

      1. Click Extension button

      2. Click 3 dots next to IE tab

      3. Select Options

      4.  

   2. Scroll down to “Auto URLs”

   3. Enter your TRX link in the field and hit Add

   4.  

Next time you try to access that link from this browser, it will load with IE tab, giving you access to TRX.

Follow First Time Login Setup

Now that it opens with Java, follow the First Time Login guide to finish setup.

Link:First Time Login Setup

Accessing Jira Manuals and Support through TRX

With IE Tab enabled, it won’t properly open, unless you make an exception.

1. Get and Copy your link

   1. Go to one of the links through TRX giving you the issue

   2. Copy the Link

2. Set link as an exception in IE tab

   1. Open the extension options

      1. Click Extension button

      2. Click 3 dots next to IE tab

      3. Select Options

      4.  

   2. Scroll down to “Auto URL Exceptions”

   3. Enter your copied link in the field and hit Add

   4.  

The Next time you try to access that screen, it shouldn’t load with IE tab.