View Open Service Calls
- 1 Overview
- 1.1 Criteria Dropdowns
- 1.2 Open Calls
Overview
This screen allows you to easily see and manage open calls. There are criteria dropdowns at the top, and the list of Service Calls are displayed at the bottom.
Criteria Dropdowns
These dropdowns allow you to sort the list of Service Calls.
Assigned To - dropdown - Narrows the search down to a certain user. Defaults to All
Problem Category - dropdown - Narrows the search down to a specific Category. Defaults to All Categories
Customer - dropdown - Narrows the search down to a specific customer. Defaults to All Customers
Sort By - dropdown - This sets which Criteria is used to order the Service Calls. Defaults to Call Number
Status - dropdown - Narrows the search down to a specific Status. Defaults to All Open Calls
Calls Displayed - The number of calls showing give the current Criteria
Open Calls
These are the Service Calls that match the above Criteria.
Call Number - Service Call Number, Double-Click to open
Customer - Customer name on the Service Call
Call Date - The Service Call Date
Sched Date - The Scheduled Date on the Service Call
Problem - The Problem entered for the Service Call
Priority - The Priority on the Service Call
Status - The Service Call Status
Problem Category - The Problem Category set on the Service Call
Assigned To - Who the Service call is Assigned To
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