Reverse Cash Receipt / Reopen Invoice

Overview

If a payment was applied against an invoice by mistake or a check bounced, you may need to reverse the Cash Receipt. Reversing the Cash Receipt will remove payment from the Invoice, leaving it open on the account.

Detail

Find Cash Receipt to Reverse

1. Go to the Customers Account

   1. A/R>A/R Inquiry>Customer Account inquiry

2. Go under the Transactions tab

3. Find the Cash Receipt

   1. Enter Invoice number in the “Apply To” field and hit enter

   2. Note the Cash Receipt applied to the Invoice

Reversing Invoice Payment

1. Go under the Reverse Cash Receipts screen

   1. A/R>Cash Receipts>Reverse Cash Receipts

2. Enter the Customer and Check #

   1. Hit F9 to find or Manually enter

3. Enter Reverse Date and Description

4. Process the Reversal

   1. Hit “Process Check Reversal” button

5. Answer Prompt if you want NSF

6. Hit Yes to Reverse Cash Receipt