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Note: You do not need to process the order again after making changes. 

Cancel Vendor RMA

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Cancel/Delete Unprocessed RMA

If the RMA hasn’t been processed yet, we will need to open it in the Entry screen to delete.

1. Open the Vendor RMA screen

   1. PUR>Vendor RMA

2. Hit F7 to enter Query Mode

3. (optional) Enter RMA #

4. Hit F8 to execute query, pulling up an unprocessed RMA

5. Use Blue Arrows to Cycle through records (skip if you did step 3)

6. Hit the Delete button

7. Hit Yes to the prompt

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Cancel Processed Vendor RMA’s

Using this button on the Query RMA tab will return the items on the RMA back into inventory. This will reverse the accounting trail and move inventory from RMA inventory account to the regular Inventory account. 

1. Open the Vendor RMA screen

   1. PUR>Vendor RMA

2. Go under the Query VRMA tab on the right

3. Click the “Cancel/Close RMA” button

4. Confirm/Enter Date

5. Hit “Cancel RMA” button

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• RMA # - Enter the RMA Number that is to be reversed

• Cancel Date – Enter the cancel date of the Vendor RMA