If it becomes necessary to cancel an order which is no longer valid, you may do so in the Cancel Orders screen. Remember that once the order has been canceled, backordered items will be canceled and no items can be picked or shipped from this order. Also, once a drop ship order has been canceled, corresponding purchase orders will be canceled as well as salesperson commissions.
ORD > Cancel Order
- Customer – enter a customer or press F9 to choose one this field can be left blank
- Order number – enter the order number that you would like to cancel, this field must be filled in
- Cancel date – the current will default into this screen but it can be changed
- Cancel Reason – You must enter a cancel reason, these are pre-defined reasons you can choose one by pressing F9 for a list of options.