There will be cases when credit memos are created and posted to a customer’s account. Those Credit memos can be applied to invoices or account balances through zero dollar cash receipts. The zero dollar cash receipt will serve to apply open balances to invoices or clear items off the customer account and statement.
Creating a Zero Dollar cash Receipt
In the example above the customer had a $27001 credit on their account and also had an invoice #1844 for $30,728. Both of these documents were displaying on the customer account and statement even though the total would have been the same with them or without them. The procedure to apply them together to cancel one out and update the balance of the other is to create a zero dollar Cash Receipt. You will fill out the cash receipt screen as normal except the amount of the receipt will be zero dollars. When choosing the items that you need to post together you will always choose the negative amount first. You will not be able to choose a positive amount without a negative amount chosen. Then choose the documents that you will be posting that amount against. The cash receipt will close any documents that need to be closed and update the rest.