Getting Started
- Stephen Juliano
Table of Contents
Overview
To get started using TRX, you will need to install the latest version of Java. Most browsers have stopped supporting the Java app, so you will need to either setup Microsoft Edge to use IE mode or the Basilisk browser, which still supports Java.
The TRX user itself will need to be setup in TRX to be able to access anything.
Here is our user setup guide: Setting up users in TRX
*To open the below links in a new tab, click on the link with the Scroll wheel of your mouse, or right-click and hit “Open Link in New Tab.”
Download and Install Java
Download and install the latest version of Java from their website: https://www.java.com/en/
*For Windows 11, you may need the latest as well as an older version. If it doesn’t work after the rest of the steps, See this guide: TRX Java version Issue | Install Old Version and the Latest
Setup Microsoft Edge to Use IE mode
Windows phased out using the Java app in Microsoft Edge, and Windows 11 removed Internet Explorer altogether, so you will need to setup IE mode for Edge.
Instructions to setup Edge for IE mode are here: Setup Microsoft Edge for TRX
*For Windows 11, use this section: Setup Microsoft Edge for TRX | Turn on IE Mode from Edge Windows 11 on
Setup Basilisk and Activate Java for TRX
The Basilisk Browser still runs Java Natively, so in addition to setting up Edge in IE mode, you can use the Basilisk Browser to run TRX.
Instructions to setup Basilisk browser are here: Use Basilisk Browser for TRX (Easiest)
First Time Login
When you first login to TRX, you will need to do some one-time setup.
Follow this guide: First Time Login Setup
Troubleshooting
How to resolve Common Issues
Page Doesn’t Load
If the page doesn’t load, the color of the screen can indicate the problem.
Screen is Gray
If the screen is entirely gray, then Microsoft Edge isn’t setup properly.
Revisit this guide: Setup Microsoft Edge for TRX
Screen is White
If the screen is entirely white, then this is a Java issue. Make sure you have the latest version and an older version. See this guide: TRX Java version Issue | Install Old Version and the Latest
Page is killed running report
If Microsoft Edge is crashing TRX when running a report, you will want to try turning off sleeping tabs.
Here is the guide: Microsoft Edge Closing TRX
Security Warning When I Login the Next Time
If you are receiving Java security warnings, you can turn them off using this guide: Java Security IssueUNDEFINED