TRX Java version Issue

Owned by Stephen Juliano
Last updated: Jul 17, 2023
2 min read

Table of Contents

Problem

  1. Cannot Access TRX. When they use the link, the screen just comes up blank, or white saying cannot connect

  2. Get error trying to access files saved to Document Management - Cannot reach file

  3. Screen goes Black when printing

Solutions

Start with installing the latest version of Java. There are some issues with Microsoft Edge that require installing two version of Java at once, so we do recommend using the Basillisk Browser to run TRX instead.

Click Here for Guide.

Install the Latest Version of Java

Download and install the latest version of Java, using the link below. If latest isn’t working, downgrade to the version before.

Link to download the latest version: https://www.java.com/en/

Install Old Version and the Latest (Edge only issue)

If the latest version is installed, but the screen is turning black when they run a report/process; or the screen only loads a white screen without TRX, then install this older version and the latest at the same time.

This will get it to run, but we recommend using Basilisk Browser instead. Click Here for Guide.

Step-by-Step

  1. Install Older version of Java: JavaSetup8u271.exe

  2. Install the latest, without uninstalling the older version: https://www.java.com/en/

  3. When you login next, you will need to follow the First Time Login Setup guide

    1. First Time Login

Revert Java to the older version

If the latest version isn’t working with an older version, then you will need to downgrade the latest version.

Step-by-Step

  1. Open the Java control panel by clicking the button at the bottom left of the taskbar, in Windows 10 it looks like this:

  2. Scroll down to java and click the folder then click on Configure Java as in the picture below.

  3. Once the Java control Panel opens, click the update tab and in the picture below.

  4. Uncheck the ‘Check for Updates Automatically’ so the Java will not ask to be updated.

  5. If your current version isn’t working, Download the latest

  6. If you are on the latest and it isn’t working, uninstall that version and download the previous version