/
Fix Customer Open Balances - Missing Documents on Account
Fix Customer Open Balances - Missing Documents on Account
Problem
There is a discrepancy between the Customer’s Statement/Aging and what is showing in the Customer Account Inquiry screen. Documents are missing from the account.
Solution
Rebuild the Customer’s Open Balances using the DBA Admin screen.
Go to the DBA Admin screen
SYS>DBA Admin
Go under the A/R Tab
Enter Customer Number under “Re-Create Open Balances”
Hit “GO” button
Refresh the Customer Account Inquiry screen to see the results
, multiple selections available,
Related content
Customer Account Inquiry
Customer Account Inquiry
More like this
Month End Close
Month End Close
More like this
Customer Aging
Customer Aging
More like this
Adjustments
Adjustments
More like this
Customer Balances
Customer Balances
More like this
Print Customer Statements
Print Customer Statements
More like this