Fix Customer Open Balances - Missing Documents on Account

Owned by Stephen Juliano
Last updated: Jun 29, 2023
1 min read

Problem

There is a discrepancy between the Customer’s Statement/Aging and what is showing in the Customer Account Inquiry screen. Documents are missing from the account.

Solution

Rebuild the Customer’s Open Balances using the DBA Admin screen.

  1. Go to the DBA Admin screen

    1. SYS>DBA Admin

  2. Go under the A/R Tab

  3. Enter Customer Number under “Re-Create Open Balances”

  4. Hit “GO” button

  5. Refresh the Customer Account Inquiry screen to see the results