Support Knowledge Base
The Support Knowledge Base contains documentation on how to get started, how to use the system, and how to troubleshoot/fix common issues.
For an in-depth look at each screen/field, please see the https://sunsofterptampa.atlassian.net/wiki/spaces/TM.
- Getting Started
- User Guides
- Troubleshooting / Fixes
- AQ JSON File Import Error
- AQ Sync Troubleshooting
- Cannot Reverse PO Receipt
- Cannot Reverse / Need to Credit Voucher
- Change Default PDF Program for Internet Explorer
- Change Default PDF Program for Microsoft Edge
- Change if PDF Downloads or Opens in Browser - Chrome
- Clear Stuck Check Run
- Deadlocks - Slow Speed, Stalling, Locked-up
- Fix Customer Open Balances - Missing Documents on Account
- POS Printing - Java Security Issue
- Reports Have Margins Cutoff - Edge Printing Issue
- Reset User Password
- TRX Java version Issue
- Uninvoiced Receipts Report Removal
- Unlock User Account
- User Locking Order from Shipment
- Voucher/Invoice for Wrong Vendor
- Voucher Process Error
- Training Videos
- 01 Distribution Basics
- 02 Distribution Batch Processing
- 03 Projects Training
- 04 Projects Advanced
- Lesson 19 Creating A Project Deposit
- Lesson 20 Setting A Project To AIA
- Lesson 21 Change Order Type Overview
- Lesson 22 Creating A Regular Change Order
- Lesson 22 Creating An Internal Change Order
- Lesson 23 Creating An Alpha Change Order
- Lesson 24 Creating An AIA Billing
- Lesson 25 Creating A Return Ticket
- Lesson 26 Entering A Project Expense
- Lesson 27 Using An Alpha Change Order
- Lesson 28 Recognizing Revenue
- Lesson 29 Billing Retainage
- 05 One Off Training
- 06 Service Training
- Patch Notes
- SKB and TM Links